Who we are
My IT Giant is a local managed service provider. We look after the computers and networks of businesses with 5 to 150 people: offices, clinics, shops, workshops and small firms that don’t have an IT department of their own.
We started because too many small businesses were stuck between big-company IT contracts they didn’t need and a “computer guy” who stopped answering the phone. We sit in the middle: experienced technicians, written quotes, and the same people answering every time you call.
- Based in Midlothian, VA, serving businesses within about 40 miles
- Price confirmed before any billable work starts
- Vendor-neutral: we recommend what fits, not what pays us a commission
- Remote support for quick fixes, on-site visits for everything else
Pricing
Break/fix
$100/hour
Pay as you go. No contract.
- 1-hour minimum on site, 30 minutes remote
- Billed in 15-minute increments after that
- Parts at cost plus 10%
- After-hours (emergency) rate: $200/hour
Managed support
$25/endpoint/month
Most clients choose this. Month to month.
- Unlimited remote help desk, business hours
- Security patches and updates managed for you
- 24/7 monitoring with alerts
- Monthly backup check and report
Network projects
from $750
Fixed quote after a free site survey.
- New office setups and moves
- Cabling, switches and firewalls
- Wi-Fi coverage surveys and upgrades
- Documentation of everything we install
Common questions
Do I need a contract to get help?
No. Break/fix work is pay as you go. Managed support is month to month and you can cancel with 30 days’ notice.
How fast can you get here?
Managed clients get a response within 1 business hour. For everyone else we aim for the same or next business day, depending on the schedule.
Do you work on Macs?
Yes. We support Windows, macOS, and the common office equipment around them: printers, NAS drives, phones and routers.
What if you can’t fix it?
If diagnosis shows a repair isn’t worth it, we tell you before charging for more time and help you choose a replacement.